While appointment availability remains limited, we encourage our beneficiaries to use the MHS GENESIS Patient Portal to book your appointments.
https://patientportal.mhsgenesis.health.mil/
Our appointment line (706-787-7300) remains an option despite continued capacity and connection issues such as receiving a fast busy signal when calling us. We are working to improve phone line access.
FOR ACTIVE DUTY / Connelly Health Clinic Hours
0500-0600 – Sick call for trainees only
0700-1400 – Triage/Open Access for acute issues within 24 hours
For PHAs, separation physicals and all other appointments – please try the MHS GENESIS patient portal or call the appointment line at 706-787-7300.
ADDITIONAL OPTIONS FOR ELIGIBLE BENEFICIARIES (non-active duty)
An Urgent Care Clinic might be an option if you don’t reasonably believe you have an emergency. Typically, urgent care is when you need care within 24 hours before it becomes an emergency.
When possible, visit a TRICARE network provider or a TRICARE-authorized urgent care center to avoid additional out-of-pocket costs. If you get urgent care from a non-network provider outside of a TRICARE-authorized urgent care center, you may have to pay point-of-service cost-shares. Check with your urgent care provider before going in person.
Active duty service members need a referral for urgent care centers. For more information, visit https://tricare.mil/.../04_13_2020_Emergency_and_Urgent_Care
Covered visits for TRICARE beneficiaries
You have access to Doctor On Demand's Urgent Care + Behavioral Health providers. The average wait time to see an urgent care provider is usually 5 minutes or less. Click on the link for more information. https://doctorondemand.com/microsite/humanamilitary/
Also, if you have a referral to an Off-Post Civilian Provider for services, HUMANA/TRICARE normally only authorizes referrals for 6 months and a set amount of visits. Please ensure to review your referral letter you receive in the mail or on Tricare Online (TOL)
https://www.tricareonline.com/.../prel.../desktopIndex.xhtml
The changeover has been incredibly frustrating and difficult for all of us, but our team continues working to increase our capacity and improve the quality of care for you each and every day. We sincerely appreciate your patience, grace and understanding through this transition.
Source: https://www.facebook.com/DDEAMC/posts/pfbid02RsJv4kpfwZaPuT8VckwYLjJpCXUvzoXy4vvTZX9QpDm8Tngn3FdMPx2iuF1ZyZtjl
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